Can I change the PIN of my Card?
You cannot change your PIN, but you can get a PIN reminder in ‘My Account’ or by calling our 24/7 Card Services Team. Our telephone numbers are 00800 100 330 (within Qatar) or +44 207 649 9404 (if overseas).
What should I do if my Card has been lost, stolen or misused, or my PIN has been compromised?
You need to contact our 24/7 Card Services Team immediately and they will explain your options for Replacement Cards and emergency cash. Our telephone numbers are 00800 100 330 (within Qatar) or +44 207 649 9404 (if overseas).
What if my Card is declined in a shop?
This should only happen if Mastercard cards are not accepted at that location; you are shopping in a restricted country; you don’t have enough money on the Card to cover the purchase or the merchant does not accept prepaid cards (e.g. a cruise company). If the merchant supports it, you can always use what money you have on your Card to make a partial payment and then use another form of payment acceptable to the merchant for the remainder of the purchase. Be aware that some merchants, such as restaurants and car hire companies, may require the Card to have an available balance greater than the purchase amount before they authorise the payment.
Do I select the cheque, savings or credit option when I use an ATM to withdraw cash?
If an ATM screen or merchant prompts you to choose ‘which account’, you should select the ‘Credit’ option.
Will Dukhan Bank charge me a fee for ATM withdrawals or Point of Sale transactions?
Dukhan Bank will charge you an overseas ATM withdrawal fee for making withdrawals but not for balance enquiries at ATMs displaying the Mastercard Acceptance Mark. There are no charges for Point of Sale purchase transactions.
What is pre-authorisation?
A pre-authorisation is a hold over funds on your Card. A merchant such as a hotel or car hire company may estimate the cost of your bill and ask you to use a card as guarantee. The merchant will then put a hold over the pre-authorised amount which you’ll not be able to use to make transactions. Pre-authorisation can last for up to 30 days. Dukhan Bank does not recommend that you use your Multi Currency Card for pre-authorisation. You can of course use your Multi Currency Card to settle your final bill.
What are the restricted countries for Multi Currency prepaid card?
The restricted countries for usage are as follows:
Angola, Afghanistan, Albania, Balkans, Barbados, Belarus, Bosnia and Herzegovina, Botswana, Burundi, Cambodia, Central African Republic, Cote d'Ivoire (Ivory Coast), Cuba, Democratic Republic of the Congo, Ecuador, Eritrea, Ghana, Guinea-Bissau, Guyana, Haiti, Iceland, Iraq, Jamaica, Laos (Lao PDR), Liberia, Libya, Mauritius, Moldova, Mongolia, Myanmar (Burma), Nicaragua, Pakistan, Panama, Papua New Guinea, Republic of Guinea, Russia, Serbia, Somalia, Sudan, Syria, The Bahamas, Trinidad and Tobago, Uganda, Ukraine, Venezuela, Yemen, Zimbabwe, Iran, North Korea, Crimean region and North Sudan.
Do I still earn Avios if I use my Dukhan Bank Multi Currency Card for purchases at retail, lifestyle, hotel and car rental partners of Qatar Airways Privilege Club?
Yes, you will still earn Avios for purchases made using Dukhan Bank Multi Currency Card, and you will also earn additional Avios for spending with the partners of Qatar Airways Privilege Club.
