Experience the pinnacle of privileges

Airport Lounges: Enjoy Unlimited Complimentary access to 1200 plus lounges airport lounges worldwide for you and one guest Visa Airport Companion Visa Travel Companion | Dukhan Bank

Airport Meet & Assist: Receive up to 20% off published rates for YQ meet & assist services at over 450 destinations, ensuring a smooth airport experience. Book via https://cemea.yqnowgroup.com/

eSIM Data Packages: Stay connected with a 25% discount on KnowRoaming eSIM data packages. Visit www.knowroaming.com/discount 

Visa Infinite Concierge Services

Enjoy 24 hours a day, 7 days a week the convenience of Visa Infinite Concierge, personalized privileges, rewards and services anywhere in the world. From last-minute restaurant reservations to planning a special occasion, your 24/7 concierge is more than happy to help you save valuable time and make your life easier. And, by taking note of your personal tastes and preferences, we can surprise you with the perfect recommendation at the perfect moment. Best of all, the service is entirely complimentary.

Travel Services

• Information, advice and reservations on air, rail and ferry travel, hotels, apartments, cottages, villas, car hire and charter travel.
• Chauffeur reservations and airport transfers.
• Travel and health advice.

Dining Services

• Restaurant information, suggestions and booking.

Shopping services

• Out-of-hours store access.
• Personal shoppers.
• Gift and flower service.

Lifestyle services

• Suggestions and tickets for sporting, social, musical and cultural events.
• Personal trainers, masseurs, gyms and spas.
• Wedding organizers and event / party planning.
• Property management, maintenance and home minding.
• Relocation management including staff appointments.
• Childcare referrals and arrangements.

Concierge Digital services

As a Visa Infinite cardholder, you now have access to a digital concierge channel in addition to telephone and email service. The digital concierge is a fully mobile responsive portal , enabling you to search and book on the go. You will also be able to talk to our Lifestyle Managers 24/7 via the Live Chat!

Visit  www.visaconciergecemea.com to access the online platform and:

• Browse and book flights, hotels, car rental on the go.
• Reserve tables online via a click of button in premium restaurants, including those that are hard to get.
• Select and book tickets & hospitality packages for most exclusive music, theatre and sporting events.
• Browse through the collection of benefits covering vast range of products and services.

The Digital Concierge platform is available to you in English, Arabic, French and you can register directly on the platform by visiting  www.visaconciergecemea.com.

If you have previously registered with the concierge you can simply call the concierge to have an activation email sent.

For further details please contact us at [email protected].

Concierge Whatsapp Services

As a Visa Infinite cardholder, you can now also have access to WhatsApp concierge channel in addition to telephone, email and digital concierge. You will be able to chat with our Lifestyle Managers any time via Live Chat!

Simply add the provided phone numbers to your contact list and start the chat :

• For English: +44 7874 023129
• For French: +44 7520 631646
• For Arabic: +44 7520 631645

• The first chat will contain Terms and Conditions (disclaimer).
• The concierge service will request your first and last name and email / Member ID in a response message to verify identity.

For New Users:

• Concierge will reply to WhatsApp with a request for a phone call where the cardholder will have to call back and provide a telephone number for further communication between the Concierge and the Cardholder. This is simply to verify the Cardholder’s card number and also to complete the cardholder’s profile and registration.

Disclaimer: Offers included are correct to the best of Visa’s knowledge at the time of communication but are subject to change. *Terms and conditions apply.

Agoda:

Access discounts at Agoda, simply need to visit www.agoda.com/c/visamena and at point of payment input Visa card to receive the discount (12%)

Visa Luxury Hotel Collection

Get access to over 900 elite and prestigious properties from around the world under the Visa Luxury Hotel Collection programme. Enjoy the following benefits and offers when booking.

• Best available rate guarantee.
• Automatic room upgrade upon arrival.
• Complimentary in-room Wi-Fi.
• Complimentary continental breakfast daily.
• $25 USD food or beverage credit.
• VIP guest status.
• 3pm check out upon request.

For more information on how to avail the offers, please visit:  www.visaluxuryhotels.com

Booking.com Instant Reward: Enjoy up to 8% discount on Booking.com. Use your Dukhan Bank Visa card to book your next stay on Booking.com and enjoy up to 8% off. Offer valid until 31 Dec 2024. Use code ‘VISABKNG’ here: www.booking.com/8visacemea . T&Cs apply

• Enjoy discounts with Avis (up to 20%) ,Simply visit www.avisworld.com/visa to avail the discount
• Simply rent your car with Budget and get a 10% discount worldwide. Visit www.budgetinternational.com/visa to avail the discount.
• Get 10% off on you rental with Rentalcars.com https://rentalcars.com/?affiliateCode=visainter999

Unlock vast range of dears with ‘xperience with the ENTERTAINER’ app

In addition to the existing buy-one-get-one-free (BOGOF) offers, the app will present cardholders access to explore over 5,000 new and dynamic deals, including 2-for-1 offers, at home and abroad.

How it works

Download the ‘xperience with the ENTERTAINER’ app, then use the eligible 16-digit Visa card number to register.

Available in Google Play Store and iOS App Store.

Fraudulent Card Misuse Protection

All Visa Infinite cards will be protected against unauthorized transactions or fraudulent use of their card by unrelated third parties. This insurance benefit will provide reimbursement up to USD 3,000 per occurrence with USD 5,000 annual aggregate limit for Visa Infinite Cardholders.

Cover applies to:

Unauthorized charges for which cardholder is responsible that occur 48 hours prior to the cardholder first reporting loss or theft of their Visa Infinite card to the issuer

Unauthorized charges incurred in the two (2) months prior to the cardholder first reporting the event to the issuer made while their Visa Infinite card remained in the cardholder’s possession through:

· in-store,

· telephone,

· ATM withdrawals,

· on-line purchase(s),

· by using cardholders’ eligible card information

Principal conditions include:

· Cardholder must report unauthorized charges, loss or theft of the card to the Issuer immediately and provide written notice of the claim within 30 days

· For potential claims advices, Cardholder should follow the instructions described on the benefits portal and within their benefit terms and conditions

· As for all our insurance benefits, Cardholder accounts must be valid and in good standing for coverage to apply

Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

For more

Information or to make any claims, please visit

Visit Visa CEMEA. Home Page

Medical & Travel Assistance

Visa Platinum Cardholders can travel the world safe in the knowledge that they always have access to the help they need.

· Telephone medical advice

· Medical service provider referral

· Monitoring medical condition pre & post hospitalization

· Essential medicine and equipment delivery

· Dispatch of physician to Cardholder location

· Medical evaluation and repatriation

· Legal referral

· Interpreter referral

For more information

call +971 (4) 253 6024. T&C applies

Rental Car Collision Damage Waiver

Visa Infinite Cardholders should never have to consider the little practical details while travelling – we have them covered. With Rental Car Collision Damage Waiver, simply focus on enjoying unique experience

Details of Cover:

· In the event a cardholder is liable to reimburse a licensed rental agency for costs arising from material damage to a Rental Vehicle during the period of hire resulting from damage, fire, vandalism, or theft of the Rental Vehicle during a Covered Trip

· Provides cover up to $50,000 per annum

· The Driver will be covered when renting only one passenger car at any one time

· Cover is granted for the duration specified in the rental agreement, but no more than 31 days

· Maximum retail purchase price not exceeding $100,000

· Cost of the rental vehicle must be charged to the covered card (Visa Infinite)

For more

Information or to make any claims, please visit

Visit Visa CEMEA. Home Page

Multi-trip travel insurance

Dukhan Bank Visa Infinite Cardholders should never have to consider the little practical details – we have them covered. With multi-trip travel insurance, our Cardholder and their families are covered on all trips with a maximum trip duration of 90 days including COVID 19* starting Dec 2020, so they can simply focus on enjoying every single moment of their travel experiences.

Details of Cover:

· Personal Accident Benefits up to US $ 500,000 (International)*

· Personal Accident Benefits up to US $ 100,000 (Domestic)

· Emergency Medical Expenses up to US $2,500,000.

· Evacuation and Repatriation Expenses up to US $2,000,000

· Hospital Daily Cash $100 per day up to US $3,000

· Personal Liability up to US $500,000

· Trip Cancellation/Curtailment up to US $7,500

· Loss of personal belongings up to US $2,500

· Missed departure International Trips up to US $1,500

· Delayed departure up to US $1,000

· Baggage delay up to US $500

· Covers Cardholder, spouse and up to 5 children; Maximum age limit 80. Restricted age limit for children.

For more

Information or to make any claims, please visit

Visit Visa CEMEA. Home Page

Event Ticket Cancellation

Event Ticket Cancellation provides Visa Infinite Cardholders with extra peace of mind when purchasing event tickets with their card. With Event Ticket Cancellation, Visa Infinite Cardholders can simply focus on enjoying unique experiences.

Details of Cover:

Cardholders will be reimbursed if they cannot

attend an Event as a result of certain unavoidable

circumstances including the following:

• Unforeseen serious illness, injury or death

• The Common Carrier being used to get to the Event location does not run to its scheduled timetable; or

• The vehicle a cardholder is travelling in break down or has an accident or is delayed

• Events include but are not limited to an official sporting occasion, music concert, exhibition, educational / cultural tour, cinema, theatre, theme park or military display

• Provides cover up to $250 per ticket, $1,000 per occurrence

• Cost of ticket must be charged to the covered card

For more

Information or to make any claims, please visit

Visit Visa CEMEA. Home Page

Buyers Protection

Buyers Protection provides Visa Platinum Cardholders with extra peace of mind when purchasing an eligible item. Using their Visa Platinum card or payment device to pay for an Eligible Item, purchased in-store or online, your cardholders will receive complimentary Buyers Protection Insurance, providing cover for theft, accidental damage or non-delivery of eligible purchases, subject to the Terms and Conditions of the policy.

Applicability:

· Full payment of purchased items must be made with their Visa Platinum card either in store or online.

· New item purchases only

· Coverage for a maximum of 365 days from date of purchase.

· Only coverage for Accidental Damage in respect of mobile phones

· 28 from incident date to submit a claim but Cardholder must report within 24 hours of discovery in case of theft.

· Particular limits apply to online purchases that are not delivered or damaged in transit.

· Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.

Cardholders can use the online portal, enabling them to:

· Access and download their insurance T&Cs

· Get instructions for initiating the claim process

For more

Information or to make any claims, please visit

Visit Visa CEMEA. Home Page

Extended Warranty adds real value to the Visa Platinum offering - it doubles the repair period offered by the original manufacturer ’s warranty for up to 1 year, protecting Cardholders against the cost of repair and replacement of an item.

Applicability:

• Full payment of purchased items must be made with Visa Infinite card

• New item purchases only

• Proof of full payment with Visa Platinum is required

• Please refer to the terms and conditions for full policy details, including

cover, conditions, limits and exclusions.

Cardholders can use the online portal, enabling them to:

· Access and download their insurance T&Cs

· Get instructions for initiating the claim process

For more

Information or to make any claims, please visit

Visit Visa CEMEA. Home Page