FAQs
To complete the account opening process personally visit any of our branches with the following documents:
- Original Passport with valid Work Permit/ Residence and Qatar ID issued by Ministry of Interior (Expatriates)
- Qatar ID issued by Ministry of Interior (Nationals)
- Salary Transfer Letter
- Introduction Letter from Employer
To change your address details, you need to visit any of our branches.
With our SMS banking you have the flexibility to follow up on your latest account transactions from anywhere in the world 24 hours a day. Our SMS banking service lets you know when transactions take a place in your account, when your salary is credited or when transactions are approved on your Charge Card. This service can also send you information and updates on all your accounts and Charge Card balance, statements and transactions using our simple and easy to use SMS Coding System.
Please click here to view Banking Services Agreement terms and conditions.
To complete the account opening process personally visit any of our branches with the following documents:
- A savings account available in Qatari Riyal, Pound Sterling, US Dollars and Euro
- Earn profit on available balance
- No monthly fee
High profit, instant access and flexibility are the key benefit of Faseel account. Only one Faseel account is permitted per customer which has only one monthly withdrawal without affecting the profit rate payable
Minimum balance is QAR 10,000
Profit is calculated on funds QAR 2 million or less
- Profit on Faseel Saving Account for a month is calculated on minimum balance of the month and is paid every month.
- More than one (1) withdrawal (any mode of transaction including retail transaction at any retail store through POS) in a month will also result in a reduction of profit rate to our regular savings account profit rate.
High profit, instant access and flexibility are the key benefit of Jeelkum account. Only one Jeelkum account is permitted per child which has only one monthly withdrawal without affecting the profit rate payable
Minimum balance is QAR 10,000
Profit is calculated on funds QAR 2 million or less
- Profit on Jeelkum Saving Account for a month is calculated on minimum balance of the month and is paid every month.
- More than one (1) withdrawal (any mode of transaction including retail transaction at any retail store through POS) in a month will also result in a reduction of profit rate to our regular savings account profit rate.
Any child under age of 18. Accounts are subject to Shari’ah and civil law
- Only the parents or guardian (subject to specific powers bestowed on such guardian in a Court Order) may make withdrawals from the Minor's Account until the minor reaches adult hood.
- Upon reaching adulthood the parents or guardian shall not be permitted to further operate the minor’s account and the account shall be converted into a normal account and shall require new account forms being submitted by the minor upon reaching majority.
Dukhan Bank provides customers with two types of deposits, namely; Fixed Deposit and Call Account.
The features of fixed deposit:
- Minimum deposit amount: QAR: 15,000, Euro: 7,500, Pound Sterling: 5,000, USD: 7,500
- Different maturity terms: One month, 3 months, 6 months, 9 months and 1 year.
Yes, the customer can break the fixed deposit and contact the Bank regarding profits.
Yes, all Dukhan Bank customers are eligible for an instant Cheque Book (This is subject to approval, provisions and conditions of Dukhan Bank).
24 leaves First cheque book free and QAR 15 for any subsequent order
Inform Police and obtain a report which includes the cheque numbers. Bank will stop payment only if original police report is provided
Dukhan Bank provides many financial services for individuals and corporates.
For Retail Banking:
- Vehicles Murabaha (Cars)
- Goods finance
- Personal Finance
- Home Finance
Customer must have his salary transferred to Dukhan Bank:
- Qataris: Copy of Valid ID
- Expatriates: copy of Passport with valid Residence Permit
- Valid salary assignment letter
- Valid Quotation
- 6 month account statement (for new customer only)
- Minimum salary QAR10,000
- For Qataris: Maximum QAR 2million up to 6 years
- For Expats: Maximum QAR 400,000 up to 4 years
- Age of the vehicle should not exceed 7 years at finance maturity
Yes, subject to Dukhan Bank’s terms and conditions
Yes, Dukhan Bank has an approved list of brokers.
instead of a situation where the purchaser buys the property and borrows the money from the bank and pays interest as in a Conventional mortgage, in an Islamic mortgage the bank, owns the property on behalf of the customer and the customer buys it back over time from the bank by paying rent to the bank. This is the case for an Ijara Mortgage which is being offered by Dukhan. When agreeing to buy the property the purchaser is required to sign a document which assigns the rights to own the property to the Bank. The customer signs an Ijara Agreement with the bank which outlines the terms under which the customer rents the property from the bank. At the end of the rental term (up to 20 years) the bank sells the property to the customer for a nominal amount. The assignment document is notarized at the Ministry of Justice in Qatar to ensure all parties are suitably protected.
Yes in specific authorized zones only.
Customer must have his salary transferred to Dukhan Bank:
- Al Dafna & Onaiza & Al Qitar
- Al Khulaifat (North and South)
- Al Mansoura & Bin Dirham
- Al Rifa Al Hitmi
- Al Sadd
- Al Salata
- Bin Mahmoud (Area 22)
- Bin Mahmoud (Area 23)
- Doha International Airport
- Doha Jadeed
- Frij Abdul Aziz
- Ghanem Al Qadeem
- Losail, Al Kharaij & Jebel Thiya
- Musheireb
- Najma
- New Mirqab & Al Nasser
- Rawdat Al Khail
- Umm Ghuwailina
It is the Qatar’s first Shari’ah compliant credit card that offers loyalty points that you can convert to Q-miles and Nojoom! Every time you spend on your Dukhan Bank credit card, you earn Dukhan Bank Loyalty Points that can be automatically converted to your desired redemption option. Q-miles, entitling you to avail award tickets and fly anywhere in the world and with Nojoom you may redeem against leading local merchants.
- Platinum Card, Credit Limit from QR 25,000 up to QR 65000.
- World Card with limit up to QR 200,000.
- Infinity Card, Credit Limit above QR 1,000,000.
- Every time you make a purchase on your Dukhan Bank credit card, you’ll earn Loyalty Points that can be converted into Q-miles, Nojoom or other discounts.
- Please visit https://www.dukhanbank.com/personal/loyalty-points-program for updated information
1 Dukhan Bank Loyalty point is equal to 1 Q-mile and will be automatically converted to Q-miles every month! Earn 1 Dukhan Bank Loyalty Point when you spend:
- QAR 10 for Gold Card and
- QAR 8 for Platinum Card.
- You can indicate your preference of automatically converting your Dukhan Bank Loyalty Points to Q-miles every month by checking the appropriate box in the credit card application form just once.
- You can also call us at our 24/7 call center should you wish to enroll or exit the ‘Dukhan Bank Loyalty Points to Q-miles’ scheme.
- As our valued credit card member, you could also redeem your Dukhan Bank Loyalty Points against any fees OR charges on your Dukhan Bank credit card or any other consumer product.
- You can also redeem your Dukhan Bank Loyalty Points for various products and services offered by our loyalty partners from time to time.
No Dukhan Bank Loyalty points are awarded on Cash Withdrawal transactions.
- Flexible payment option – minimum payment of 3% on Platinum card and 5% on Gold card
- A fixed monthly fee will be charged if minimum payment option is selected.
- No fee is charged if monthly balance is paid in full
The updated list of the fees are available on https://www.dukhanbank.com/personal/credit-cards
You can apply for a Dukhan Bank credit card by simply transferring your salary to Dukhan Bank, or making a cash deposit.
For Salary Transfer:
- Completed Application Form
- Salary Transfer Letter (undertaking)
- Expatriates: (Passport copy, Valid residence visa copy, ID copy)
- Qataris: (Only ID copy for Qatar Nationals)
- Bank Statement (3 months)
For Non Salary Transfer (against deposit):
- Completed Application Form
- Expatriates: (Passport copy, Valid residence visa copy, ID copy)
- Qataris: (Only ID copy for Qatar Nationals)
- Deposit Lien Form
- Minimum deposit required to apply for a deposit backed credit card is QAR 15,000
- Credit limit assigned on a deposit backed credit card would be up to 90% of total deposit amount.
Please call our customer care center at 8008555 to check the status of your application
Cards which expire are renewed one month before the expiry period and are dispatched to the customers Dukhan Bank Branch for handover to the customer
You can visit your nearest Branch and apply for a supplementary Card, make sure to bring the ID card of the supplementary card beneficent.
Yes. All our cards are chip-enabled for enhanced security and are accepted at over 32 million outlets worldwide. You can also withdraw cash at over the wide network of ATMs around the world where the Visa Card logo or/and Mastercard is displayed.
BancaTakaful is a comprehensive family takaful program brought to you by Dukhan Bank & Allianz Takaful. The program is built to offer you a wide range of unit-linked savings and investment plans which include Child Education Plan, Retirement Plan, Lump Sum Investment Plan and Life Takaful (Protection) Plan.
What are the products of BancaTakaful?
- Aman: a Shari’ah-compliant, low-cost, family protection scheme, is designed to help protect you and your family.
- Ghaya: Ghaya is a Shari’ah-compliant investment plan which can secure your future for as little as QAR 750 or USD 210 a month
- Ghina: It allows you to invest your lump sum money prudently and also provides the benefits of takaful coverage for you and your loved ones.
- I’naya: a child Education Scheme to meet the responsibilities of your parenthood
- Aman: a Shari’ah-compliant, low-cost, family protection scheme, is designed to help protect you and your family.
- Ghaya: Ghaya is a Shari’ah-compliant investment plan which can secure your future for as little as QAR 750 or USD 210 a month
- Ghina: It allows you to invest your lump sum money prudently and also provides the benefits of takaful coverage for you and your loved ones.
- I’naya: a child Education Scheme to meet the responsibilities of your parenthood
Credit Card statements are generated on the 10th day of each month.
The due date is 1st of the month after the statement is generated.
Dukhan Bank account holders can pay through phone banking, internet banking, and account (balance) transfer.
Yes, you can access your Charge Card information anytime you want by calling the Customer Care center, phone banking or by accessing Dukhan Bank internet banking website. This facility is currently available to Dukhan Bank account holders only.
..A late payment fee is charged when the payment has not been received on the due date
You can get instant cash at the wide network of ATM’s worldwide displaying the Visa and/or Mastercard symbol. You can withdraw cash up to the full credit limit; this is subject to additional charges.
.Yes it is possible, this can be done by visiting any of our branches
Please contact on the emergency number 4410 0888.
To report a lost or stolen Charge Card, call our Customer Care Centre on 8008555 or though Dukhan bank website. Bank should be notified immediately as the Bank is not liable for any transactions performed prior to reporting card stolen or lost. Once reported we will block your account immediately so no unauthorized charges can be made.
Credit Card disputes must be made in writing. We must hear from you no later than 30 days after we sent the first statement on which the problem or error appeared. This will enable us to begin inquiry and resolve the issue for you. You can do this by visiting any of our branches or in writing to us.
Your letter please enclose the below listed information:
Name of Cardholder, account number, Transaction date, Amount charged, Merchant Name, Full description of the issue by detailing your attempted resolution with the merchant and outstanding issues. Any documentation that supports your claim , Phone numbers , Duly signed letter Please enclose this information and forward to us on the below mailing address:
E-Channels Department
P.O. Box 27778
Dukhan Bank - Doha Qatar.
Please visit any of our branches to update your any of personal information
Dukhan Bank from time to time will issue advertisements in local newspapers, forward you promotion flyers on your mailing address, SMS customers and you can also log on to Dukhan Bank website at www.dukhanbank.com to view details of ongoing promotions.
You can use our branch locator to find the address, phone number and opening hours of your nearest Dukhan Bank branch or contact our call center on 800 8555. Remember that branches are closed on public holidays and that opening hours may be subject to last minute changes that may not be reflected.
You can get in touch with customer services through Customer Care Centre on 8008555, e-mail or by writing a letter.
Your Private Banker will work with you to create a customized investment plan specific to your risk appetite and personal financial goals, including:
- Portfolio Management Services - Qatar, GCC equity markets and Sukuk, managed by a team of local and regional equity specialists
- Mutual funds - Qatar, GCC, Regional and Global funds across different asset classes
- Capital Protected products - Investments designed to offer capital protection, linked to performance of equity, commodities and other assets
- Sukuk - Qatar, GCC and International.
We provide the full range of regular banking services with a personalized focus:
- Multi currency accounts
- Free internet , SMS and phone banking
- Cheque book facility for Qatari current account only
- Local and international transfers
- Debit card.
Our Financing Services include:
- Customized financing
- Mortgages - high-end residential and commercial properties
- Letters of Credit, Guarantees
- Short-term liquidity solutions
The following are some areas we are able to help and be of service:
- International real estate search and facilitation
- planning and structuring
- Yacht administration and search.
Business Banking Department of Dukhan Bank is where we offer a wide range of Shari’ah compliant products and unparalleled services tailored toward our ever growing number of customers with their individual and specific needs. We offer our customers’ constantly changing needs flexible services through;
- A holistic approach to the financial needs of our Business Banking clients; whether investment advice and solutions or help with structuring of facilities.
- A dedicated Relationship Manager and team who will work closely with customers to manage all their banking needs with us.
- Wide network of branches, ATMs and cash deposit machines across Qatar.
- Comprehensive online business banking services.
- Business accounts offered in QAR and in other major foreign currencies like USD, EURO, GBP, JPY.
- Free ATM card.
- 1 free cheque book (per month).
- 5 free telegraphic transaction (per month).
- Free online banking
- Competitive rates on call accounts.
The minimum monthly average balance is QAR 150,000.
Monthly QAR 250.
- Dedicated relationship officer/manager to cater to all your banking needs.
- Competitive foreign exchange rates.
- Preferential rates on trade services (secured facilities).
- Free ATM card.
- Free corporate credit card (secured facilities).
- Preferential rates for payroll services.
- Special rates on deposits and investments.
- 1 free cheque book (per month).
- 10 free telegraphic transactions (per month).
- Most competitive telegraphic transfer (TT) rates.
- 3 free standing order set up.
- 4 free statements per month.
- 1 free demand draft per month.
- Free online banking.
- 1 free balance confirmation per annum..
- Competitive rates on call accounts.
The minimum monthly average balance is QAR 150,000.
Monthly QAR 500.
- Dedicated relationship officer/manager to cater to all your banking needs
- Competitive foreign exchange rates
- Preferential rates on trade services (secured facilities)
- Free ATM card
- Free corporate credit card (secured facilities)
- Preferential rates for payroll services
- Special rates on deposits and investments
- 3 free cheque book (per month)
- 15 free telegraphic transactions (per month)
- Most competitive telegraphic transfer (TT) rates
- 5 free standing order set up
- 6 free statements per month
- 3 free demand draft per month
- Free online banking
- 1 free demand draft per month
- Free online banking
- 1 free balance confirmation per annum
- Competitive rates on call accounts
The minimum monthly average balance is QAR 350,000
Monthly QAR 750
We provide a range of accounts for your banking needs, including Current accounts for your daily transactional banking needs, as well as Call and Mudarabah accounts with competitive profit rates. The bank provides cost effective and efficient solutions to assist in managing customer’s payments and transaction. Our range of payment solutions include international, domestic and interbank payments; corporate cheque processing; as well as payroll processing. We can also manage your cash via our cash collection services. Make use of our Corporate Charge Card for managing your travel and entertainment related expenses.
We have a dedicated Corporate Services Team that will look after your account, payments and general banking requirements. They provide the following services:
- Account Opening.
- Introducing and Advice on Bank Products
- Providing statements and issuing cheque books
- Processing internal transfers
- General account maintenance
Our Corporate Services Team also provides specific advice and information on Contracting Finance Solutions.
To experience the best in Shari’ah compliant banking or to learn more about our products and services, please visit us at our dedicated Corporate Branch located at Dukhan Bank’s Main Branch, Al Sadd, during business hours (Sundays to Thursdays) or feel free to contact any one of our team members directly on the following numbers:
44488518 / 44488519 / 44488424
We continually strive to expand and innovate by providing tailor-made pure Islamic banking solutions. Our products include:
- Goods and Commodity Murabaha
- Istisna’
- Ijara (Existing and Forward Ijara)
Our specialists can assist you with your domestic and international trade requirements. Services include:
- Import letter of credit
- Export letter of credit
- Bank guarantee issuance
Our corporate internet banking enables secure access anywhere in the world. Features include:
- Sophisticated access controls to restrict viewing of accounts and/or making and approving transactions.
- Storing beneficiary details for future use and to save re-keying
- Making local and international payments.
Bank will manage customer’s salary processing. The process is simple and secure and means less administration and hassles on the customer’s side relating to cash payments to staff. Salaries are processed on the required value date. Bank also provides a salary account for low wage employees to receive salaries and do transactions. They are provided with an account and an ATM card to make ATM withdrawals and Point of Sales (POS) transactions.
Customer can use the Charge Card for company related expenses. This VISA card is accepted worldwide at over 20 million establishments and 650,000 ATMs and assist with managing business expenses. Companies can issue cards to nominated employees, each cardholder with his own spending limit. Card can be used to pay for online government services and receive comprehensive and concise statements of all transactions with full details. It ensures easier financial control with no need to reimburse personal expenditure or to keep petty cash holdings.
Bank will handle your cash and cheque collections and processing. This service includes secure and on time collection of cash and / or cheque and same day processing to customer’s account.
Our Retail team will visit you to discuss opening accounts for employees with a range of products to suit their needs. We also offer Preferred Employer Packages. Our services are available to all your employees. For employees with salaries over QAR30,000, our Prestige Relationship Managers will provide a personal service from any of our branches. For Prestige customers and other salaried employees, we provide a range of banking services, including six different savings products, home, auto and personal finance, and access through our growing branch network, phone, internet and mobile banking.
The Financial Institutions Group has established relationships with banks and other financial institutions worldwide, to provide innovative Shari’ah compliant solutions to meet the requirements of the bank’s corporate and retail clients. The division has a substantial network of correspondent banking relationship to facilitate our customers’ international remittances and trade transactions. The group also caters to the account and cash management needs of its institutional clients, including commercial banks, investment banks, brokers, finance and leasing companies and multilateral development institutions. In addition, we handle trade finance business, Letter of Credit and non –Letter of Credit Trade business, and guarantees such as bid bonds, performance guarantees and advance payment guarantees. We also arrange and participate in funded facilities through syndications and other debt instruments.
